Central Indiana • I-65, I-70, I-74
A practical checklist for what to expect when you call a mobile tech out to a broke-down semi or trailer.
A truck on the shoulder changes the tone of everyone’s day. Dispatch is juggling phones, the driver is watching mirrors and traffic, and the clock feels like it is spinning. When you call for roadside semi service, you need more than a tow bill and a vague ETA.
Good mobile roadside support starts with clear communication. You should know when the tech is en route, what truck and name to look for, and what the first 15 minutes on scene will look like. Simple checks on air, power, fuel, and fault codes can quickly separate simple fixes from true tow-to-shop situations.
Fleets that track their road calls over time usually find the same pattern: a percentage of breakdowns were preventable with tighter PM and another percentage are true surprise failures. A mobile partner can help you flag the preventable ones and build them into your on-site PM list so the same failure doesn’t steal another day.
Next: see Services • request on-site service • more guides
